Hey guys,
Hoping somebody right here can shed some gentle on this for me! At work we use a Sky Fibre (FTTC) and now we have their AudioCodes field which hasn’t labored for over 6 months.
After tonnes of messages with Sky they’ve lastly informed me the explanation it is not working is as a result of our CCTV system is utilizing IPV6 (mesh connection) which is interfering with the connection between the Sky Hub and the Audio Codes field.
The CCTV system we use is a Annke CCTV which is plugged in by way of ethernet and the cameras are arduous wired, i’ve checked the settings and it does present a IPV6 handle (in addition to IPV4).
Might I merely take away the IPV6 settings and save the settings after which this could solely use the IPV4 handle? Or would anybody else reccomend any alterantive methods of doing this? (Hyperlink to settings screenshot: https://imgur.com/a/wogJS2M)
*I used to be informed by Sky it is a drawback affecting numerous prospects utilizing their FTTC and audio codes field so could also be of assist to others as effectively.
That is the message I obtained from Sky:
“As mentioned our Hub and Audio Codes field work in unison with one another to make sure calls are delivered, they obtain this by utilizing a setting within the Sky Hub referred to as “IPV6”. As commonplace, this setting is turned on with all of our Hubs.
What I’ve recognized on this case is you could have a third-party gadget inflicting interference with this (by utilizing “mesh expertise”, this conflicts with our Hubs settings for IPV6). To help you in figuring out the particular gadget I’ve included the main points for this under. Observe, this data has been pulled straight from the Sky Hub just a few moments in the past.
Machine Mac Tackle: REMOVED
IPV6 IP handle gadget is utilizing: REMOVED
IPV4 Tackle REMOVED
Producer: Hangzhou Hikvision Digital Expertise Co.,Ltd.
Interface: Mesh
As you’ll be able to see above, this gadget is making an attempt to connect with the identical IPV6 setting we’re, this mixed with the kind of connection (Mesh) is what’s inflicting a difficulty.
My suggestion could be to establish the gadget in query (probably a digital camera), disconnect this from the community. ”
Thanks for any recommendation!
