Generative AI (genAI) brokers may be seen as the following stage within the evolution of conversational AI assistants akin to Microsoft’s Copilot and OpenAI’s ChatGPT. Whereas AI assistants reply on to a consumer’s directions — akin to drafting an electronic mail or summarizing a doc — autonomous AI brokers are triggered by occasions and might carry out extra advanced, multi-step processes on their very own.
For instance, a enterprise may configure an AI agent to reply to the arrival of a buyer electronic mail. At this level, the AI agent can lookup the sender’s account particulars, verify for previous communications, after which take a variety of actions — akin to checking stock 0r asking the client for preferences — by itself.
There are a variety of potential use instances, in keeping with Microsoft, with the power to tailor AI brokers to a wide range of duties, from worker onboarding to provide chain automation.
